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Frequently Asked Questions

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Getting Started

Getting started is incredibly simple! After signing up, navigate to your intuitive dashboard and click the prominent "Add Monitor" button. Enter your website URL, configure your monitoring preferences, and you're live in under 60 seconds. Our AI will automatically detect optimal settings for you.

We offer comprehensive monitoring solutions: HTTP/HTTPS monitoring, SSL certificate monitoring, port monitoring, domain expiration monitoring, and cron job monitoring. Our AI continuously analyzes all these metrics to provide predictive insights.

Lightning-fast notifications! You'll receive alerts within 30 seconds to 5 minutes depending on your plan's check interval. Our AI-powered system can even predict potential issues before they occur, giving you a head start.

Status pages are public-facing dashboards that show your service uptime and incidents. Create one by going to Status Pages section, click "Create New", customize the design with your branding, and share the unique URL with your customers.

On Pro plans and above, go to Team Settings, click "Invite Member", enter their email, and set their role permissions. Team members get instant access to monitors, alerts, and can collaborate on incident resolution.

Billing & Plans

Absolutely! You have complete flexibility to upgrade or downgrade your plan at any time. Changes take effect immediately, and you'll only pay for what you use. No lock-ins, no hassles.

We accept all major payment methods for your convenience: Visa, MasterCard, American Express, PayPal, Stripe, and even Bitcoin for the crypto-savvy. Choose whatever works best for you!

Yes! We stand behind our service with a rock-solid 3-day money-back guarantee on all paid plans. If you're not completely satisfied, we'll refund you—no questions asked.

Annual plans are billed upfront with a 17% discount compared to monthly billing. You'll receive one invoice for the full year, and your subscription auto-renews unless cancelled. Switch to annual anytime to unlock savings!

Yes! Our Free plan lets you monitor up to 2 services with 3 status pages forever—no credit card required. Upgrade anytime to unlock more monitors, faster checks, and advanced features.

Absolutely! For organizations with specific needs, we offer custom Enterprise plans with dedicated support, SLA guarantees, custom integrations, and volume pricing. Contact our sales team for a personalized quote.

Technical & AI

Our advanced AI engine analyzes historical patterns, traffic trends, and performance metrics in real-time. It predicts potential issues before they impact your users, provides intelligent recommendations, and automatically optimizes your monitoring configuration for maximum efficiency.

Seamlessly! We integrate with 50+ popular platforms including Slack, Discord, Microsoft Teams, PagerDuty, Jira, email, SMS, webhooks, and many more. Our AI can even suggest the best notification channels based on your usage patterns.

Yes! Our powerful RESTful API is available on Pro plans and above. Access comprehensive monitoring data, manage alerts programmatically, and build custom integrations. Full documentation with code examples is available in our developer portal.

Uptime is calculated as (total time - downtime) / total time × 100. We track every check interval and consider a service down if it fails to respond or returns an error. Our AI filters out false positives for accurate metrics.

We continuously monitor your SSL certificates and alert you 30, 14, and 7 days before expiration. Our system checks certificate validity, expiration dates, and common SSL errors to prevent security warnings for your users.

Our AI immediately verifies the issue from multiple locations to avoid false alarms. Once confirmed, you receive instant notifications via your preferred channels. The incident is logged, and our AI provides troubleshooting suggestions to help you resolve it faster.

Still need help?

Our support team is here to help you 24/7. Get in touch and we'll respond as soon as possible.

We typically respond within 24 hours during business days.