Talk to a real human

We're a small, focused team. Email gets to a human within hours, not bots — and we read every message.

Typical response time

Free & Starter: within 24h on weekdays · Pro & Business: within 8h · Enterprise: 1h SLA

Account, monitors, integrations, agent setup, status pages — anything to do with using AppStatus.

Invoices, plan changes, taxes, refund requests. Payments are handled by Paddle as our Merchant of Record.

GDPR/CCPA requests: data export, correction or deletion. We respond within 30 days.

Found a vulnerability? Please report it responsibly — we read every report within 24h.

Self-service first — it's often faster

Documentation

Guides for every feature.

Help Center

FAQs and troubleshooting.

Agent setup

Install the monitoring agent in 60s.

Alerts & channels

Configure email, Slack, SMS.

Incidents

Manage and post-mortem incidents.

Integrations

50+ ready-made integrations.

For formal legal notices, send physical mail to:

AppStatus
c/o legal@appstatus.io
(Postal address available on request — please email legal@appstatus.io.)

Payments & invoicing entity: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, UK · Company no. 08172165